MRLSEXDOLL Customer Care
Refund & Return Policy
We take the quality of every MRLSEXDOLL product seriously. Each product is inspected before leaving our facility. This page explains our cancellation, return, refund, and product-issue policies so you know what to expect before and after placing an order.
Email: daisy@mrlsexdoll.com Business days: response within 24 hours Weekends / holidays: response within 36 hours
At a glance
Quick Policy Guide
The most important cancellation and return rules are summarized below. Full terms follow underneath.
Standard cancellation
Request within 24 hours of placing the order, before the product has been shipped or entered production.
Eligible for cancellation
Repeated cancellations
If a customer repeatedly places and cancels orders within a 24-hour period.
5% processing fee
Pre-order cancellation
A pre-order cancellation requested more than 24 hours after the order was placed.
10% cancellation fee
Order already shipped
The package has been handed to the carrier or a tracking number has been issued.
Cannot be cancelled
Refused delivery
The customer refuses a shipped package and it is returned to MRLSEXDOLL.
Shipping + applicable fees deducted
Unopened return
Eligible unopened and unused products may be returned after confirming the return with customer service.
Within 15 days
Before shipment
Order Cancellation
We accept eligible order cancellation requests within 24 hours of placing an order, provided that the product has not been shipped or entered production.
To request a cancellation, contact our customer service team at daisy@mrlsexdoll.com as soon as possible. Please include your order number and clearly state that you would like to cancel the order.
Within 24 hours
An eligible standard order may be cancelled within 24 hours if it has not been shipped or entered production.
Repeated cancellations
If a customer repeatedly places and cancels orders within a 24-hour period, a 5% processing fee will be deducted from the refund to cover payment processing and administrative costs.
Pre-order products
If a cancellation request for a pre-order product is submitted more than 24 hours after the order was placed, a 10% cancellation fee will be deducted from the refund.
Already shipped
Once an order has been shipped from our warehouse or handed over to the shipping carrier, it cannot be cancelled.
An order may be considered shipped once the package has been transferred to the carrier or a tracking number has been issued.
Refusing delivery does not cancel a shipped order.
If you refuse or reject delivery and the package is returned to MRLSEXDOLL, the actual shipping costs incurred and any applicable cancellation or processing fees will be deducted from any eligible refund after the package has been received and inspected.
If you refuse or reject delivery and the package is returned to MRLSEXDOLL, the actual shipping costs incurred and any applicable cancellation or processing fees will be deducted from any eligible refund after the package has been received and inspected.
This also applies when the original order qualified for free shipping. Although shipping may appear as free at checkout, MRLSEXDOLL still incurs actual carrier costs when sending and returning the package.
After delivery
Product Issues & Warranty
Every MRLSEXDOLL product is inspected before shipment. If you notice a defect or damage when you first receive the product, please contact us immediately.
Send the following information to daisy@mrlsexdoll.com:
- Your order ID
- Clear photos of the issue
- A video showing the issue when necessary
- A short explanation of the problem
Warranty Period
If a product has a confirmed quality problem, replacement or replenishment may be provided free of charge within one week of receiving the goods.
If breakage occurs within one month, please contact our customer service team. Depending on the circumstances, we may provide a partial refund, replacement, or replenishment.
Return eligibility
Product Returns
Eligible MRLSEXDOLL products may be returned within 15 days as long as they remain unopened and unused.
The 15-day return period begins on the day the customer, or a third party designated by the customer other than the carrier, takes physical possession of the product.
Products must be returned in original condition
Products must be returned in the same condition in which they were received. Packaging must remain original, complete, undamaged, and unused.
Hygiene notice:
For hygiene reasons, we cannot accept returns once the product's sealed plastic packaging has been opened, unless the product was defective or damaged when first unpacked.
For hygiene reasons, we cannot accept returns once the product's sealed plastic packaging has been opened, unless the product was defective or damaged when first unpacked.
Change of mind after opening or use
A product is not considered defective simply because a customer does not like it after receiving or using it.
Due to the nature and intended use of these products, we cannot offer returns or refunds in these situations once the applicable hygiene packaging has been opened or the product has been used.
Return Costs
Customers are responsible for the direct cost of returning eligible items unless otherwise agreed by MRLSEXDOLL.
We may hold the refund until the returned products have been received and inspected.
Reasonable customs duties, taxes, shipping charges, domestic delivery costs, and other applicable logistics expenses may be deducted from the refund according to the actual circumstances.
Refused or Rejected Packages
If a shipped order is refused or rejected by the customer and subsequently returned to us, the customer will be responsible for the actual shipping costs incurred for the shipment and return, together with any applicable cancellation or processing fees.
These amounts will be deducted from any eligible refund.
Return Address
Please contact customer service before returning any product. After confirming your location and return eligibility, we will provide the appropriate return warehouse address.
If an international return is required, including a return to China where applicable, the customer will be responsible for applicable international return shipping charges and taxes unless otherwise agreed by MRLSEXDOLL.
Do not send a return without contacting us first.
Customers must confirm the return process and return address with MRLSEXDOLL customer service before shipping the package.
Customers must confirm the return process and return address with MRLSEXDOLL customer service before shipping the package.
Return processing time: 3–5 business days after the returned product has been received and inspected.
Refund process
Order Refunds
1. Cancelled Orders
If an eligible order is cancelled before shipment, the refund will be processed according to the cancellation rules described above.
- Eligible standard cancellations within 24 hours will generally receive a full refund unless a processing fee applies under this policy.
- Repeated order cancellations within a 24-hour period are subject to a 5% processing fee.
- Pre-order products cancelled more than 24 hours after the order was placed are subject to a 10% cancellation fee.
- Orders that have already been shipped cannot be cancelled.
- If a shipped order is refused and returned, actual shipping costs and applicable cancellation or processing fees will be deducted from any eligible refund.
Cancellation refund processing time: 1–3 business days.
2. Returned Products
Refunds for returned products are arranged only after we receive the returned package and complete our inspection.
Return received We receive your returned package at the designated warehouse.
Product inspection Our team checks the returned product and packaging to confirm return eligibility.
Refund decision We will notify you by email whether your refund has been approved or rejected.
Refund issued If approved, your refund will be returned to your original payment method.
Return refund processing time: 3–5 business days after inspection.
3. Defective or Damaged Products
If a product appears to be defective or damaged when received, contact us immediately at daisy@mrlsexdoll.com and provide clear pictures or video of the issue.
Once we confirm that the product has a covered defect or damage, we will provide an appropriate refund, replacement, replenishment, or other resolution depending on the circumstances.
These cases are generally handled within 3–5 business days.
Payment processing
Late or Missing Refunds
If you have been notified that a refund was issued but have not received it yet:
Check your bank account Review your account again to make sure the refund has not already been posted.
Contact your payment provider Contact your credit card company, PayPal, bank, or other original payment provider. Refund posting times may vary.
Contact MRLSEXDOLL If the refund still does not appear after checking with your payment provider, contact our customer service team.
Need Help With an Order?
Email: daisy@mrlsexdoll.com
Business days: response within 24 hours
Weekends and holidays: response within 36 hours